How to solve unable to receive MMS (Celcom,Maxis,Digi) messages on Blackberry Torch

Issue for unable to receive MMS may be caused by one of the following:

1. The BlackBerry smartphone firewall is set to block MMS messages.
2. The Enable WAP Push browser configuration setting is turned off.
3. The Disable MMS IT policy is turned on for the BlackBerry smartphone user.

Cause 1

The BlackBerry smartphone firewall is set to block MMS messages.

To solve the issue, complete the following steps:

1. From the Home screen of the BlackBerry smartphone, click Options.
2. Select Security Options > Firewall.
3. Clear the MMS check box.
4. Display the menu and select Save.

Note: To receive MMS messages, the following IT policy must be set to the default setting of null on the BlackBerry Enterprise Server: Firewall Block Incoming Messages

Cause 2

The Enable WAP Push browser configuration setting is turned off.

To solve the issue, complete the following steps:

1. From the Home screen of the BlackBerry smartphone, click Options.
2. Select Advanced Options > Browser Push.
3. Select the Enable WAP Push check box.
4. Display the menu and select Save.

Note: To receive MMS messages, the following IT policy must be set to the default setting of true on the BlackBerry Enterprise Server: Enable WAP Config

Cause 3

The Disable MMS IT policy is turned on for the BlackBerry smartphone user.

To confirm that this IT policy is applied, specific options may not be available on the BlackBerry smartphone. This can be verified by completing the following steps:

• Compose MMS

1. Go to Messages Menu.
2. If the Compose MMS option is listed, then this IT policy is not applied to the BlackBerry smartphone.

• Firewall MMS

1. From the Home screen of the BlackBerry smartphone, click Options.
2. Select Security Options > Firewall.
3. If the MMS option is listed, then this IT policy is not applied to the BlackBerry smartphone.

Note: To receive MMS messages, the following IT policy must be set to the default setting of false on the BlackBerry Enterprise Server: Disable MMS

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